Support

If you run into an issue with AppLock or have a feature suggestion, please contact us by email.

Please include your iPhone model, iOS version, app version, steps to reproduce the issue, and screenshots. Hide any personal information first, and do not send your PIN or private files.

Why aren’t my app limits working?

Check that you have granted Screen Time authorization, selected apps in the relevant mode, and enabled that mode. Also check whether the current time falls within your schedule. System enforcement may be delayed. If authorization has been revoked, grant it again.

Why can’t I turn off or edit strict mode?

Strict mode prevents changes or deactivation within the app during a continuous active period. Wait until the current strict period ends before adjusting the schedule.

Can I recover a forgotten PIN by email?

Email PIN recovery is not currently supported. The developer cannot read your PIN or vault key. Do not uninstall the app to attempt recovery, as this may cause you to lose your vault files.

What if Face ID isn’t working?

Check your system Face ID settings and the app’s permissions, and authenticate with your PIN. After Face ID enrollment changes on your device, you may need to verify your PIN again.

Can I sync or restore vault files?

The vault is stored only on your current device. It is excluded from system backups and does not provide cloud sync or key recovery across devices. Export any files you want to keep before deleting the app or changing devices. Exported copies are unencrypted, so store them securely.

How can I ask about privacy?

See our Privacy Policy. To ask about personal data handling or request deletion of support emails, please email us with details of your request.